Privacy policy

Last updated: November 10, 2026

Earthly Holistic Herbs, INC. ("Earthly Holistic Herbs," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit earthlyholisticherbs.com, buy from us, or interact with us by email, text message, or social media (together, the "Services"), how we use it, who we share it with, and the choices you have.

Information we collect

Information you give us. When you place an order, create an account, subscribe, sign up for emails or text messages, write a review, join our rewards or affiliate program, or contact us, we collect information such as your name, email address, phone number, billing and shipping address, order details, and anything you choose to send us (for example, a review, photo, or support message).

Payment information. Payments are processed by Shopify and its payment partners (such as Shop Pay, PayPal, or Google Pay). We do not store your full card number.

Information collected automatically. When you visit our site, we and our service providers use cookies, pixels, and similar technologies to collect information such as your IP address, browser and device type, pages and products you view, items you add to your cart, how you arrived at our site, and how you interact with our emails and ads.

How we use your information

  • To process and ship your orders, manage subscriptions, and send order and shipping updates
  • To answer your questions and provide customer support
  • To run our rewards, referral, and affiliate programs
  • To show customer reviews and photos you have chosen to share
  • To send marketing emails and text messages, if you have signed up for them
  • To show you relevant ads on other sites and social media, and to measure how our ads perform
  • To understand how our site is used and improve it
  • To detect and prevent fraud and keep our store secure
  • To meet our legal, tax, and accounting obligations

Who we share your information with

We share personal information only with companies that help us run our business, and only as needed for the purposes above. These include:

  • Store and payments: Shopify, which powers our store and checkout (Shopify's privacy policy)
  • Email and text messages: Klaviyo, Recart, and TxtCart
  • Subscriptions: Bold Subscriptions
  • Reviews and customer photos: Judge.me and Trybe
  • Rewards and affiliates: Smile.io and Snowball
  • Customer support and shopping tools: REP AI, Upcart, Aftersell, and AMP Back in Stock
  • Fraud prevention: FraudLabs Pro and Blocky Fraud Blocker
  • Advertising and analytics: Meta (Facebook and Instagram), Google, and our analytics tools
  • Shipping and accounting: shipping carriers such as USPS, and QuickBooks

We may also share information if required by law, to respond to a lawful request, to protect our rights or the safety of others, or as part of a sale or merger of our business.

We do not sell your personal information for money. We do share some information with advertising partners such as Meta and Google so they can show you ads about our products. Some state laws treat this kind of sharing as a "sale" or "sharing" of personal information, and you can opt out of it (see "Your choices" below).

Text messages

If you sign up for text messages, we use your phone number to send you messages about offers, your cart, and your orders. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. Consent to receive marketing texts is not a condition of purchase. We do not sell, rent, or share your phone number or text-message opt-in with third parties for their own marketing.

Cookies and targeted advertising

Cookies help our site work (for example, keeping items in your cart), help us understand how the site is used, and let our advertising partners show you relevant ads. You can control cookies through your browser settings. You can also limit targeted ads here:

Where your browser sends a Global Privacy Control signal, we treat it as a request to opt out of targeted advertising for that browser.

Your choices and rights

  • Emails: click "unsubscribe" in any marketing email.
  • Texts: reply STOP to any text message.
  • Access, correction, and deletion: you can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it.
  • Opting out of targeted advertising: you can ask us not to share your information for targeted advertising.

Depending on where you live (for example, California or other U.S. states with privacy laws, or the European Economic Area and the United Kingdom), you may have additional rights. To make any request, email us at info@earthlyholisticherbs.com. We will need to verify your identity before acting on some requests, and we will not treat you differently for using your rights.

How long we keep information

We keep personal information for as long as we need it to provide our Services, keep business and tax records, resolve disputes, and meet our legal obligations. When we no longer need it, we delete it or make it anonymous.

How we protect information

We use reasonable safeguards to protect your information, and our checkout is handled securely by Shopify. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

Children

Our Services are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact us

If you have questions about this Privacy Policy or your information, contact us at:

Earthly Holistic Herbs, INC.
1185 Avenue of the Americas
New York, NY 10036
info@earthlyholisticherbs.com