Refund policy

Last updated: November 10, 2026

Returns on first orders

You may return your first order of a product for a refund if all of the following apply:

  • You request the refund within 7 days of your purchase date.
  • The product is unopened with the seal intact. Products with a broken seal cannot be returned.
  • You ship the product back to us within 7 days of your refund request.

This applies to new customers and to current customers or subscribers trying a product for the first time. Refunds are only available on your first order of each product.

How to request a refund

  1. Email info@earthlyholisticherbs.com within 7 days of purchase with your order number, proof of purchase, and a photo of the product.
  2. Ship the product back to us unopened within 7 days of your request.
  3. Once we receive the unopened product, we will issue your refund.

Bundles are final sale

All sales on bundles are final. Bundles are not eligible for returns or refunds.

Subscriptions

Subscriptions renew automatically. Renewal orders that have already been processed or shipped cannot be refunded, unless it is your first order of that product and it meets the conditions above.

To skip, change, or cancel your subscription, go to our Manage Subscriptions page, enter your email address, and use the login link we send you. Please make changes at least 24 hours before your next order is processed.

Please note

  • Refund requests made after the 7-day window are not guaranteed and are at our sole discretion.
  • Products returned damaged or outside the refund window will be shipped back to you.
  • Shipping costs are not refunded for packages returned to us because of an incorrect address provided at checkout.
  • Orders cannot be changed or cancelled more than 24 hours after purchase.

Questions

Email us at info@earthlyholisticherbs.com. We reply within 24 hours, Monday to Friday.